Store Policy

All orders are sent with tracking for your peace of mind.

However, if you have not received your goods within 10 business days from shipment date (for orders within Australia only), please get in touch so that I can follow up with Australia Post. 

For the most up-to-date information about Australia Post shipping schedules, please visit Australia Post.

 

REFUND OR EXCHANGE OF PRODUCTS

Unfortunately, I am not able to provide a refund or exchange if you change your mind, make an incorrect choice, purchase an item as a gift that is not wanted by the recipient, or is incorrectly sized.

I aim to provide enough information about each product on this website so that you can make an informed decision about whether to purchase one of my products.

Please note, all Exhibition Artworks are strictly one-off items sold as is and are not eligible for a refund or exchange. 

I will only provide a refund if an item is faulty as per NSW Government Fair Trading Guidelines.

If you have ordered a product online and find that it is faulty, has been damaged in transit, or does not match the description of the item as shown online, please contact me via email within 7 days of receipt of your order, with a photograph and a description of the issue, and we will work something out. 

 

CUSTOM ORDERS

For custom orders, 50% of the quoted price is payable by the client before any materials are ordered, or any production work commences. 

The balance must be paid in full by the client and confirmed as received, prior to any goods being dispatched or made available for collection.